| Learning
More at Epixtar means participation in our culture of continuous
improvement and empowerment through self-enrichment. As an employee
you will be immersed in professional and personal development
throughout your time at Epixtar. Your professional education
starts from the day you begin your induction. During foundation
training you receive a thorough orientation to the Epixtar way;
learn American culture and geography; refine and improve your
American accent; and study the nuances of sales and customer
relationship management (based on your program assignment and
professional track).
Once you have successfully mastered the
basic foundation curriculum; you continue with comprehensive,
program training wherein you explore a specific product or
service. These courses are conducted by Epixtar trainers;
widely acknowledged to be among the most accomplished in the
industry. With hands-on campaign experience and subject matter
expertise, they are seasoned performers who provide instruction
with the confidence of contact center veterans. The learning
experience doesn't stop there, opportunities for continuous
enrichment include:
- Ongoing professional and leadership
courses encompassing management theory and practice; customer
relationship management; and acquisition.
- Contact center skills development on
various workforce management, customer relationship management,
and automatic call distribution, predictive contact, and
verification tool sets.
- Business skills development for
leading software packages including Microsoft Word, Excel,
Powerpoint, and Project.
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