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Call Center Buzz   powered by Yahoo! News
Jeremy BittermannAirbnb’s new call center is designed to be the anti-call-center. Airbnb is opening its first standalone call center in Portland, Oregon. But it’s a far cry from the grid of cubicles you’d expect. Rather than windowless work stations where employees read off teleprompter-like screens, the open-space call center is appointed with shared desks, long couches, light wood, and exposed ...

Sussex County Sheriff Mike Strada, left, stands by as 911 call center supervisor Dave Korver takes the first 911 call at the new Sussex County Sheriff’s Department Communication Center.

COLORADO SPRINGS, Colo., Dec. 15, 2014 /PRNewswire/ -- ICMI, the leading global provider of comprehensive resources for customer management professionals, today announced its local Call Center Site Tours ...

CIOReview has selected Fonolo as one of the 20 Most Promising Contact Center Technology Solution Providers because of its expertise in cloud-based call-back solutions and virtual queuing. (PRWeb December 18, 2014) Read the full story at http://www.prweb.com/releases/fonolo_contact_center/virtual_queuing_call_back/prweb12404354.htm

Ifbyphone, provider of the leading voice-based marketing automation platform for optimizing revenue generation through call analytics and automation, today announced the availability of the Winter 2014 Release of its Voice360™ solution.

The state Department of Workforce Development overpaid nearly $168 million in unemployment benefits during the last three years and the agency's call centers couldn't handle hundreds of thousands of calls ...

Why voice biometrics should be a part of your fraud prevention strategy in the call center.

McKesson Specialty Health today announced that its Reimbursement, Access & Safety Services Solution Center has earned certification by BenchmarkPortal as a Center of Excellence for the sixth consecutive year.

The Corporate Whistleblower Center is urging medical doctors to call them if they have very specific information about a pharmaceutical company off labeling a drug product, because the reward for this type of information can be in the millions as demonstrated in a recent Justice Department settlement. For more information a potential whistleblower can call the Corporate Whistleblower Center ...

The Nursing Home Complaint Center says, "We are on a mission to see to it that all nursing home, or rehab facility patients are properly treated, and cared for, especially in the state of Texas. If a family member who is a patient at a nursing home, or rehab facility has been diagnosed with sepsis, or septic shock anywhere in the Lone Star State we want their family members to immediately call ...