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The last thing a 911 emergency center operator wants to say when answering a caller in distress is: "I can't understand you." But that can happen when call-center dispatchers only speak English, and in the increasingly polyglot American society, some people in distress inevitably can't communicate in English. Calls in a foreign language are a daily - or almost daily - occurrence in urban ...

Sitel, a leading global customer care provider, today announced that it is actively expanding its customer care call center in San Angelo, Texas. This will entail hiring 250 positions to support multiple new clients including an expanding global satellite TV client.

[FrontPageAfrica]Monrovia -As the deadly Ebola Virus continues to claim the lives of Liberians, a group of journalists, including FrontPageAfrica went to the National Task Force Ebola call center situated in the compound of the General Services Agency (GSA) on a fact finding mission to see the level of work that was being done there and the effectiveness of the response team to call from ...

To provide quality customer service, while also meeting productivity goals can be a challenge for a business of any size. Especially for one that regularly processes a substantial quantity of calls through ...

BPO enable DTSI Group rallied support for the Philippine BPO industry during its stint as a featured exhibitor and sponsor of the 15th Annual Call Center Week last June at the Mandalay Bay in Las Vegas, Nevada.

Xact TeleSolutions, a premier state-of-the-art call service center, receives Excellence Award for 2014. The new award is the second year in a row Xact has achieved the honor. (PRWeb August 21, 2014) Read the full story at http://www.prweb.com/releases/2014/08/prweb12109968.htm

At the United Way call center, operators field phone call after phone call from people in need.Now the latest effort to avoid water shutoffs has come from United Way, Ford and General Motors for a total of $200,000 to the Detroit Water Fund helping low income Detroiters who can't afford their water bills.

At the United Way call center, operators field phone call after phone call from people in need.Now the latest effort to avoid water shutoffs has come from United Way, Ford and General Motors for a total of $200,000 to the Detroit Water Fund helping low income Detroiters who can't afford their water bills.

The Montgomery County Commissioners authorized a memorandum at their Aug. 7 meeting that begins the process of allowing residents to text in emergencies to the 911 call center.

Star2Star Communications announced the release of StarCenter SMART (StarCenter Monitoring Alerting & Reporting Tool) and other new enhancements to their advanced call center solution. (PRWeb August 18, 2014) Read the full story at http://www.prweb.com/releases/2014/08/prweb12092281.htm